2019-2021 Mercedes-Benz and Freightliner Sprinter

June 2, 2021 NHTSA Campaign Number: 21V411000
MBUX System Software Malfunction

A backup camera that displays a blank image reduces the driver’s rear view, increasing the risk of a crash or injury.

NHTSA Campaign Number: 21V411000

Manufacturer Daimler Vans USA, LLC

Components ELECTRICAL SYSTEM, BACK OVER PREVENTION

Potential Number of Units Affected 33,437

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed July 12, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3UXPOBOX.

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